Privacy Policy

1. Information We Collect

As a licensed real estate entity in Dubai, we collect information necessary to fulfill legal and contractual obligations, including:

1. Personal Identity: Full name, nationality, and date of birth.
2. Contact Details: Email address, phone number, and residential address.
3. Official Documentation: Copies of Passports, Emirates IDs, and Visas (required for RERA Form A/B/F and DLD registration).
4. Financial Information: Proof of funds or mortgage pre-approval letters for KYC (Know Your Customer) compliance.

2. How We Use Your Data

We process your information based on legal grounds and your consent for the following purposes:

1. Property Transactions: Facilitating the buying, selling, or leasing of real estate through the Dubai Land Department (DLD).
2. Communication: Sending property updates, market reports, and personalized listings that match your criteria.
3. Compliance: Meeting UAE Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulatory requirements.
4. Customer Support: Responding to inquiries and improving our website user experience.

3. Data Sharing and Disclosure

Metro Haven does not sell or rent your personal data to third parties. However, we may share your information with:

1. Government Authorities: Including RERA, the Dubai Land Department, and Dubai Municipality for official registrations.
2. Authorized Partners: Trusted developers (e.g., Emaar, Sobha, Meraas) and mortgage providers, but only with your explicit consent.
3. Legal Obligation: When required by UAE law or to protect the rights and safety of Metro Haven Real Estate L.L.C.

4. Data Retention and Security

Security: We implement advanced technical and organizational measures (encryption, firewalls, and secure servers) to prevent unauthorized access or data breaches. Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with the 10-year record-keeping requirements mandated by RERA.

5. Your Rights

In accordance with the UAE Data Protection Law, you have the right to:

1. Access and request a copy of the personal data we hold about you.
2. Request the correction of inaccurate or incomplete information.
3. Withdraw your consent for marketing communications at any time.
4. Request the deletion of your data (subject to legal retention requirements).

6. Use of Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the site.

7. Changes to This Policy

Metro Haven reserves the right to update this Privacy Policy to reflect changes in UAE legislation or our internal processes. Any changes will be posted on this page with a revised "Effective Date."

8. Contact Our Data Protection Officer

If you have concerns regarding your data privacy or wish to exercise your rights, please contact us:

Email: info@metrohavenrealestate.ae

Phone: +971 56 359 8753

Whatsapp: +971 56 359 8753